Toowoomba company’s new technology saving time and money on property relocation

Taylor’s Removals and Storage have launched an innovative solution to provide accurate quotes to relocate furniture and equipment. “Surveybot”, a video conferencing and recording program specifically designed for calculating volume and operational requirements for moving companies is now live on their website.

Managing Director, Melissa Taylor, said the new technology would transform the industry and demonstrates the company’s commitment to customer service and innovation.

“We can now offer clients from any geographic region a firm quote based on a thorough pre-removal survey of the site, which previously was limited to those residing within a 50km range of Toowoomba,” Ms Taylor said.

“We do many relocations from Western Queensland and interstate and this means we can now provide customers in those areas the confidence of a full on-site assessment, saving time and money.”

In the past, an on-site visit was needed to create a firm quote for a relocation.

This meant a lengthy process that included meeting with the property owner to measure the items to be relocated to calculate total volume of the job, gauge site access and determine what packing materials were required.

To do this, the property owner had to make time during business hours for a removals surveyor to come and view items to be relocated before issuing a quote. If property was outside the region this was not possible and owner had to complete detailed inventory sheets.

Now, arranging a survey is as simple as making a Facetime call. Taylor’s customers can schedule a convenient time that suits them, including evenings and weekends, download an app to their smartphone and speak face-to-face with our surveyor.

They video the items they wish to move while speaking with our surveyor who assesses requirements and can ask any of the tricky questions that could impact the move. This video gives surveyors the ability to accurately estimate the volume of items to be moved as well as knowledge of the site for access for the truck and removals team.

Taylor’s Removals is a founding member of Chess Australia, a national partnership of independent moving companies, giving Taylor’s the ability to relocate intrastate, interstate and internationally.

Taylor’s has trained relocation surveyors for both residential and commercial relocations.

Taylor’s Chairman of the Board Ray Taylor said the key to its longevity was adaptability.

“This is something Taylor’s has demonstrated throughout its 99-year history, its commitment to innovation and drive to provide our customers with the highest level of service,” Mr Taylor said.

Video surveys can be scheduled via the company website, at taylorsremovals.com.au.